![]() USED PRODUCTSĪt Fixo we cannot accept returned phone parts, computer parts & other parts that are in used condition or have been installed completely. ![]() Used products are not covered by the warranty. If product meets these requirements, please email us at with an explanation of the issue, photos of your product, and your order information. The warranty is excludes physical damage including water damage. We offer a 6-months limited warranty from the time of purchase. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If your return is accepted, we’ll send you instructions on how and where to send your package. You will be responsible for paying for your own shipping costs for returning your item. Note* Any return restocking fees the customer will need to pay SHIPPING We do not refund products that have been pre-installed of any kind of outstanding physical or water damage. Your product must also be returned in the same condition it was received as we do reserve the right to deny a return or proportionately reduce the refund rate. Fixo return must be in original packaging and with all its complementary accessories. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you instructions on how and where to send your package. SHIPPING CONFIRMATIONĪ shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.įixo accepts returns or exchanges within the first 15 days of the online purchase date. Standard: 3 - 6 business days.Īdelaide EXPRESS: 1-3 business days.Standard: 3 - 6 business days. Standard: 3 - 6 business days.ĭarwin EXPRESS: 1-3 business days. Standard: 3 - 6 business days.Ĭanberra EXPRESS: 1-3 business days. ![]() For a speedy delivery to you in Australia we recommend requesting Express delivery at the checkout.īrisbane EXPRESS: 1-3 business days. ![]() Our priority is getting your device parts dispatched ASAP. Order delivery may be delayed subject to order verification issues, part / product availability or address related issues. The Fixo dispatch warehouse and Office is closed public holidays and weekends. Anything ordered after 3PM it will be sent the next business day. Fixo’s mission is to get premium quality phone parts that exceed quality expectations to you the customer quickly and efficiently. For orders placed before 3PM ( Australian Eastern Standard Time)we offer same day pack and dispatch provided we have the phone or computer parts in stock.
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